You have the right to withdraw from your purchase within the following 5 business days, provided the paid service has not started. It applies to each sale and is a statutory right: it does not depend on our assessment and cannot be waived.
If you exercise the withdrawal, we return the money through the same payment method within the following 30 calendar days.
In addition to the statutory withdrawal, we offer our own commercial guarantee: if your first purchase of a paid plan does not convince you, you can request a full refund within the 7 calendar days following the purchase, even if you already used the service. It applies once per customer.
We may reject requests under this guarantee where there is reasonable evidence of fraud or abuse. This only affects that guarantee, which is ours: the right of withdrawal is statutory and does not depend on our assessment.
Neither replaces the other: you may rely on whichever applies to your case.
Write to insight@kaistrategylab.com from your account's email indicating the purchase. We ask for no forms or justifications for the withdrawal; for the guarantee it helps us to know what didn't work, but it is not a requirement.
Payments are processed in US dollars (USD) through dLocal Go. Consumed credit packs and subscription periods already enjoyed are not refundable outside the two mechanisms above.